Refund Policy
General Overview
This Refund Policy clearly outlines the standardized refund and return rules for all orders placed on our official website. We are committed to providing every customer with a secure, fair, and worry-free shopping and after-sales experience. All refund and return services strictly follow unified service standards, covering product return eligibility, refund processing procedures, processing cycle, and related service specifications. This policy applies to all products sold on the website and all registered and visiting users who complete purchases. By placing an order on our platform, all customers agree to abide by all the terms specified in this Refund Policy.
We always prioritize customer shopping experience and adhere to a flexible and user-friendly after-sales mechanism. While ensuring standardized operation of platform services, we fully protect the legitimate rights and interests of every consumer, and provide reliable after-sales guarantee for all purchased whole body deodorant products including solid stick, cream tube, and spray deodorants.
Return & Refund Eligibility
We support a long-period worry-free return service for all products in our store. Customers can apply for product returns and corresponding refunds within the valid return cycle if they are not satisfied with the purchased products, receive defective goods, or encounter other reasonable consumption problems during use. All conventional products purchased through official website channels are covered by this after-sales refund and return policy.
To ensure the smooth processing of return and refund applications, customers need to keep the returned products and original packaging intact. The products should not have man-made damage, excessive use traces, or missing accessories. For returns caused by product quality problems, packaging damage or slight use traces caused by product testing will not affect the qualification of return and refund applications. We always judge each application based on the actual product situation and user experience, maintaining a customer-oriented service attitude.
Return Service Rules
Our platform provides standardized global return services for all users. Combined with our cross-border shopping service advantages, all return applications that meet the policy requirements can be processed normally without additional threshold restrictions. There is no hidden charge or extra handling fee for eligible return orders.
Different from other cross-border shopping platforms, our store bears all tariff costs and additional customs fees incurred during product transportation and customs clearance. For returned orders caused by product quality problems or platform service reasons, customers do not need to bear any extra expenses. All shopping-related additional costs are fully undertaken by our brand, completely eliminating the economic loss of users in the return process.
All orders on the website are settled in unified USD, and all return refund amounts are calculated and returned in the original transaction currency, ensuring transparent and consistent fund settlement standards.
Refund Processing Procedure & Timeline
After customers initiate a valid return application, our professional after-sales team will review the application information and verify the order situation in a timely manner. Once the returned goods are received, inspected and confirmed to meet the return specifications, we will start the official refund process.
Our unified refund processing cycle is efficient and standardized. After the completion of goods inspection and verification, we will finish all refund operations within 5 to 10 working days. The refund will be fully returned to the customer’s original payment account according to the actual payment amount. The whole refund process is automatically recorded and supervised by the system, with transparent progress and clear rules, so that customers can check and track the refund status in real time.
For individual special orders that need supplementary information verification, our customer service team will take the initiative to contact customers to complete the confirmation work, so as to speed up the refund progress and ensure that every user can complete the refund process smoothly.
Unqualified Refund Situations
To maintain standardized and fair platform service rules, the following situations do not support refund and return services: return applications exceeding the valid return cycle; products with serious man-made damage, missing original packaging and accessories that cannot be recovered; products used for commercial resale and secondary sales; return applications with malicious repeated applications and invalid reasons.
For unqualified return and refund applications, our after-sales team will send a detailed explanation of the rejection reason through the official contact channel, and provide corresponding solution suggestions according to the actual situation of the order, trying our best to solve user problems and optimize shopping experience.
Order Shipment & After-Sales Explanation
All orders in our store will be shipped within 1 to 3 working days after successful payment. After shipment, the goods will be delivered to the customer’s designated address through stable cross-border logistics channels, with an overall arrival period of 6 to 12 working days. Due to the particularity of cross-border logistics, occasional slight delays in transportation may occur due to objective factors such as customs clearance inspection and logistics scheduling, which will not affect the user’s legitimate after-sales refund and return rights.
All products enjoy global free shipping service, and there is no shipping cost threshold for any order. Whether the user finally completes the order receipt or applies for return and refund, we always adhere to the principle of reasonable protection of user rights and interests, and provide thoughtful after-sales support for every shopping link.
Policy Update Right
We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to service upgrade and industry standard changes. All updated policy terms will be publicly displayed on the official website, and the revised content will take effect immediately after publication. The policy adjustment will only apply to orders generated after the update, and will not affect the after-sales service rights of completed orders.
Contact Us
If you have any questions about return conditions, refund progress, after-sales rules and other related content, or need to apply for return and refund assistance, please contact our professional customer service team through the Contact Us page on the official website. We will respond to your demands efficiently and provide professional one-to-one after-sales service support.